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Dealing with Digi Fibre Downtime: Your Comprehensive Troubleshooting Guide

Experience Digi Fibre downtime? Don't fret! This comprehensive guide offers you actionable tips and tricks to solve common network problems and get back online in no time. 

Dealing with Digi Fibre Downtime

No internet? Struggling with Digi Fibre downtime? Stay cool, we've got you covered. 

Digi Fibre is committed to providing a seamless internet experience. 

But like all technology, it's not immune to occasional hiccups. 

This casual guide will walk you through steps to troubleshoot common network issues, helping you get back on track and enjoy your digital life.

Are You Facing These Network Problems?

Common network issues can range from inability to send/receive SMS or MMS, slow internet speed, dropped connections, or even troubles making or receiving calls. 

Here's a brief overview of what they entail:



Unable to send/receive SMS or MMS

Challenges in exchanging messages

Slow internet speed or connection drop off

Difficulty in browsing, streaming, or downloading

Can't make/receive calls

Inability to initiate or receive voice calls

Troubleshooting Steps

There's no need to panic if you encounter these issues. 

By following this simple step-by-step guide, you can troubleshoot and potentially resolve your network problems:

Check the Network Status

Before diving into further troubleshooting, it's essential to check if there's a network outage in your area using Digi's Network Status Checker. 

If there is a service disruption, other steps can be skipped.

Account Balance Check

For prepaid users, ensure you have enough balance in your account. 

As for postpaid users, make sure you've cleared all outstanding amounts.

Device Settings Adjustment

You can try toggling Flight mode on and off, checking that your device is receiving 2G or 4G signals with VoLTE, and if travelling, ensure your roaming service is activated. 

Consider turning off any call divert or forwarding features, resetting your device's network settings, and updating your device's operating system to the latest version.

Restart Your Device

A simple device restart can sometimes fix various network issues.

The table below summarises these steps:




Check the Network Status


Account Balance Check


Device Settings Adjustment


Restart Your Device


Navigating Digi Fibre downtime can be a smooth process if you follow this comprehensive troubleshooting guide. 

Don't let network problems ruin your day. Instead, equip yourself with these handy troubleshooting skills to tackle issues head-on. 

Remember, sometimes the most effective solutions are also the simplest!

Source: Digi Network Status Checker

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